Privacy Policy

Silvercim OÜ respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).

Information We Collect

We may collect the following information:

  • Name and surname
  • Email address
  • Payment-related data (processed securely by Stripe and WooCommerce – we do not store card details)

How We Use Your Information

Your information is used for:

  • Processing orders and payments
  • Delivering services and products
  • Customer communication
  • Legal and accounting obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Data Storage & Security

Personal data is stored securely and only for as long as legally required.

Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent at any time

Requests can be made via email.

silvercim@gmail.com

Company Information

Silvercim OÜ

Estonia

Refund & Cancellation Policy

Consulting Services & Online Sessions

  • Once a consulting session or online service has started, it is considered fully delivered and non-refundable.
  • Appointments may be cancelled or rescheduled up to 24 hours before the scheduled time.

Digital Products

Digital products and services are non-refundable once access has been provided.

Physical Products (If Applicable)

For physical products shipped within the European Union:

  • Customers have the right to withdraw within 14 days of receiving the item.
  • Return shipping costs are the responsibility of the customer unless otherwise stated.

Payment Refunds

Approved refunds will be processed using the original payment method.

Company Information

Silvercim OÜ

Estonia